We use standard USPS® Priority Mail Tracked which usually takes 1 - 3 business days. We also offer Priority Mail Express.
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Your order will be processed within 1-2 days of receipt, except during weekends, bank holidays and peak holiday periods. Once your order has been processed, you will be notified with an order confirmation email.

If an item is damaged please email hello@livehiraya.com immediately including a photo proof of the faulty item and we will do our best to resolve the issue.

Due to the nature of our products we are unable to accept returns or exchanges. Please ensure that the product is suitable for your skin needs before purchasing, if unsure, please contact us before purchasing at hello@livehiraya.com.

Your satisfaction and skin is our ultimate priority and we will do everything possible to do ensure you have a wonderful experience with HIRAYA.